Faq

Go to our "Create An Account" page. Click the gray "Create Account" button and follow the prompts.

As the account Administrator or manager, other users may be added or inactivated through "My Account", option "Business Accounts" on the left side of the window.

Your account will automatically be reactivated when your license is reinstated. This process normally will take one business day. You may use the "contact us" feature to email or call the Iowa Department of Revenue.

From the My Account/Account Info section, you may select the EDIT button to update the user name, email address, and password.

To retrieve your password, click the "Forgot Password" link and you will receive an email with instructions regarding how to change your password.

Yes. Search results can be sorted using the options in the "Sort By" dropdown menu.

Yes. Search results can be narrowed using the filters on the left side of the page. Click the + and -- to expand and collapse these options. To remove a filter, click the "X" next to the filter/word in the "Current Filters" box.

Click the "Add to Favorites" link directly below the "Add to Shopping Cart" button on all product pages.

Your favorites are saved to your account and can be found on your account page. The account page is accessible from a link in the footer or by clicking your name in the upper right next to the "Logout" link.

Click on the "sale" tab on the main navigation bar on the home page. Use the left side filters to narrow your search results.

Suppliers provide images and descriptions for their products. If a supplier did not submit an image or description for a product, the image or description is not available at this time.

Yes, you may use the "Fast Order" link located on the main navigation bar on the homepage.

Add items to your cart by clicking on the image or the product name. Once you have selected the number of bottles or cases you want to order, click the "Add to Shopping Cart" button.

Locate the "My Account" link on the secondary navigation bar on your account page. Go to Order History. Locate the order that you would like to reorder. Click on the "View Details" link and select the "Reorder" link. A confirmation message will appear. Select continue to proceed to your shopping cart. From your shopping cart you may adjust quantities, as well as add or delete items from the cart prior to checkout.

1. Check the email address you provided to ensure no typo's.
2. Email orders@iowaabd.com and request confirmation along with assistance in changing any typo's in email address provided, if needed.

No. Please see our page on special order requests for details on how to request a quote or to place an order.

Yes, instead of clicking "Place order for Delivery", click "Place Order for Pick-up". Yes, you can add to your order, as long as your order deadline hasn't passed. After logging into your account, click on "order history" then click on "add to order".

Yes

If your order deadline has already passed it is not possible to change your order. If your order deadline has not passed you may change your order as follows: Contact the Order Entry Department at: orders@iowaabd.com or call (515) 281-7400 (Toll-free: (866) 469-2223).

No. Payment is managed through EFT, ACH, or the method established for your licensed account.

Yes. Please use the Return Form found on the this site website.

From "My Account", click "Order History" to see a display of recent account activity. Click "See Details" to review invoices and adjustments.

When products are added to "My Cart", the order summary will display the total amount for applicable bottle deposits, surcharge, and split case fees.

The Division is required to keep records of all returns. With electronic submission, the returns process has been automated. You can easily begin filing a return by using our Return Form

The Division is required to follow TTB regulations; the three business day notification must be enforced for the Division to be in compliance. Please view our return policy.

Please us the " contact us" feature of the website to email your question.

You can use the following guide to learn about the system and how to use it. Your system might require you to download it before you can open it. This version of the Customer Portal User Guide is a downloadable pdf. 

Or view help videos detailing each section of the guide.